Important Notice to Sagicor's Dental, Optical and Medical Providers
Dear Provider,
Provider Access System (PAS) is an integrated operating
environment for the online, real-time, adjudication of
health insurance claims, and is comprised of software as
well as hardware peripherals.
PAS is delivered to providers on the basis of a
licensing arrangement which anticipates Advanced
Integrated Systems Limited (AIS) being responsible
to maintain both the software and the hardware for the
period of the license, and to underscore its commitment
to doing so by way of clear obligation under
the Provider Service Contract. Failure to execute the
Provider Service Contract does not in any way preclude a
Provider from using the PAS System but it affects and
modifies the relationship with Advanced Integrated
Systems Limited (AIS), and the way the relationship was
intended to be structured.
Many Sagicor providers have recognized the importance
and indeed the wisdom of executing the Provider Service
Contract to secure their right to service, and to ensure
the obligation of Advanced Integrated Systems Limited
(AIS) to provide that service under very clearly defined
responsibilities, terms and conditions, as laid out in
the Provider Service Contract. To those providers
Advanced Integrated Systems Limited acknowledges the
highest duty of care.
However, for Providers who elect not to execute the
Provider Service Contract and avail themselves of the
rights available thereunder, Advanced Integrated
Systems Limited (AIS) cannot acknowledge a level of
responsibility equal to that due to those providers who
have executed the Provider Service Contract. The
arrangement between Advanced Integrated Systems Limited
(AIS) and such Providers will, therefore, be construed
to be (a) delivery of the requisite hardware peripherals
and software, (b) installation and testing of same,
indicated and established by the successful adjudication
of three (3) test claims by Provider
personnel in the presence of Advanced Integrated
Systems Limited (AIS) personnel, (c) training of
Provider personnel for the usual duration of up to
nine (9) hours and (d), an implied warranty
of sixty (60) days. Any calls made to Advanced
Integrated Systems Limited (AIS) by a provider who
has not executed the Provider Service Contract after the
expiration of the sixty (60) day warranty
period will be treated as a non-contracted service call,
which will attract charges as detailed under "Schedule
of charges".
2. Notice to Sagicor's Pharmacy
