Gleaner

Most medical office management systems include online patient scheduling, and with the increasing number of telemedicine platforms, soon this will become a preferred choice for patients.

The world over is dealing with the issue of ageing populations where the number of persons over 55 is steadily increasing while the number of children born to families reduces.

More persons are deciding to have one child or, maximum, two. Jamaica’s birthrate, for example, is approximately 2.01 per family while people are living longer due to advances in technology and improved health services. Living longer, however, does not necessarily equate to living healthier or having a better quality of life. Healthcare will be forced to catch up to this phenomenon.

BIOMARKERS HAVE long been used in healthcare as a diagnostic and treatment aid. In addition, biomarkers such as those used to determine the probability of disease presence or development based on deoxyribonucleic acid (DNA) have been used as a means of taking preventive action, by predicting disease progression and possible response to treatment. In this way, a treatment model can be developed for the patient even before symptoms begin.

JAMAICA IS on the cusp of a digital data revolution in healthcare. I was recently at The University Hospital of the West Indies (UHWI) where my company is implementing the Health Information Management System (HIMS). I was heartened by the enthusiasm of the health workers there when Minister of Health and Wellness Dr Christopher Tufton and his team toured the facility to see the progress of digitisation. I was even more pleased to learn that he, too, was excited by what he saw and had plans to fully digitise public health facilities – both hospitals and health centres.

Healthcare is becoming more and more focused on data analysis to assist with, among other things, patient care. Apart from cost saving and efficiency gains, continuity of care and prevention initiatives have been cited as important reasons for healthcare digitisation. Digitisation fulfils the need for precise and timely data from which proper and accurate analysis can be done to aid decision-making.

The opportunities for the development and use of technology in healthcare are vast. Knowing how to apply the technology to make hospitals a consumer-friendly and viable business is important. We are generally a population that is ‘technology suspicious’, and in some cases, downright afraid. This cannot stop us from making the required changes to improve healthcare generally, and the hospital experience, specifically, with technology. I often use the fact that I was told years ago that ATM machines would never work in Jamaica, but look where we are now.

There is no doubt that the best way to reduce overall healthcare costs is to invest heavily in preventive care. We do seem to understand this, evident in the Government’s ongoing approach of fostering increased physical activity, educating the population about how to prevent and maintain treatment of chronic diseases, and investment made in improving nutrition policies, especially at the early childhood and primary levels.

Interoperability is what makes an electronic system, well a system. Connectivity is critical in any healthcare environment.

Health technology increases the rate of connectivity and access generally, but within that there also needs to be further connectivity. Interoperability is a fundamental part of this ecosystem.

The condition in which people are born, grow up, live, work, and age may invariably affect their state of health and well-being as well as impact their health decisions.

These are referred to as social determinants of health and include income level, social status, education, employment and working conditions, housing, healthcare access, personal health practices, transportation and nutrition.

Jamaica is far ahead of the United States (US) in certain areas of healthcare. About 20 years ago, Jamaica started the process of digitising the health insurance industry, allowing providers to submit claims online in real time.