jamaica

Health technology is becoming a more mainstream part of healthcare in many parts of the world, and locally we have started to make headway in the use of electronic forms of healthcare access and delivery. There is a lot that can be done with technology in the healthcare sector, but when we think of health technology, we often think of the medical and other patient-care functions that technology can make more efficient and accessible.

The rate of COVID-19 vaccination has not been as fast as we would like, despite the reality that we are facing with the recent introduction of the more infectious Delta variant, and now the Mu variant, into the island.

I find it quite commendable that the Government is now actively moving towards digitising healthcare. This is the direction in which the world is going, some faster than others, and certainly the direction in which this country must go. The COVID-19 pandemic, if nothing else, has shown us how health events and an unhealthy population can have significant negative impact on productivity and life as a whole.

Life in the COVID-19 pandemic has taught us many lessons and ways to continue business and other aspects of life despite restrictions that prevented much physical interaction. Every aspect of life was affected, and some still continue to be.

Technology has been steadily developing in the healthcare industry for more than a decade. Many countries are moving towards full digitisation and interoperability of public and private healthcare facilities to include electronic medical records. Computers, cell phones and apps have all allowed persons to access healthcare and talk to their physician remotely, while keeping track of various aspects of their health.

Someone recently told me that they went to their dentist’s office for follow-up care and was in the chair being prepped when they were asked about some care options. It all seemed routine until the person was being asked about things to be done that they had not heard of before. They were there for something completely different from what was being presented. Something that, when asked, was not on the card that the dentist was reading from. After some back and forth, it was discovered that it was the wrong patient card.

The long wait for non-emergency healthcare, both privately and publicly, can be frustrating. Such is the extent of the problem that, some years ago, the Ministry of Health began to focus specific interventions on reducing waiting times at public-health facilities. Still, waiting time remains a problem, which I don’t believe we will be able to effectively tackle without the help of technology.

Jamaica began its hospital digitisation journey less than a decade ago with the University Hospital of the West Indies. At that time, they saw the economic and efficiency benefits of such a move. Increasingly, more hospitals worldwide have been on a similar journey, and the ones that have gone fully digital have been investing more to improve how they offer services to patients and other clients.

The current COVID-19 vaccination distribution programme had me thinking about the best ways to quickly identify segments of the population that could be most at risk, not just for COVID, but for any health issue that may come up and that we have to address nationally. We speak a lot about the social determinants of health, and now we can apply them to our healthcare planning, with technology, to get a better sense of the state and needs of the population and how we can address them with specific interventions.

There are many telehealth services, platforms, and devices on the market today. Yet, telehealth can still be considered to be in its infancy.