Emergency

The thought of having to go to a hospital, let alone a public one, would have many people opting to stay home as long as possible until their ailment turns into an emergency. In some ways, we face this reality here. There is a plethora of complaints – the waiting time is too long, customer service is not up to par, doctors are not available, dockets cannot be found, difficulty in finding beds or the tier system for triaging may not be efficient or effective enough.

Since the COVID-19 pandemic, many pundits have stated that the future of healthcare is virtual care. The beginning of this was demonstrated during that time when the demand for telemedicine increased exponentially. The circumstances of the pandemic – the high admission rates at health facilities and limitations on the movement of people – made it a necessity.

Since then, more people have been opting for this solution which allows them to seek care regardless of geographic location and without having to leave their homes.